Privacy policy

Last Updated: September 2026

At Evaara Flames, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with us via our website, direct messaging channels (Instagram, WhatsApp), or phone.

1. Information We Collect

We collect personal information necessary to process your orders and deliver services:

  • Contact Details: Name, email address, phone number, and shipping/billing address provided during checkout or via direct communications (phone/DMs).
  • Order History: Information regarding products purchased, transaction dates, and custom request details.
  • Technical Data: Basic browser details, IP address, and cookie data gathered automatically through our Shopify platform to improve website navigation.

2. How We Use Your Information

We use your data solely for business operations, including:

  • Processing, fulfilling, and shipping your candle and raw material orders.
  • Communicating order updates, tracking details, and answering customer support inquiries.
  • Sending promotional updates or discount offers (only if you have opted in).

3. Payment Processing & Data Security

  • Razorpay Integration: All online website transactions are processed securely through Razorpay Payment Gateway. Your financial information (card numbers, net banking details, UPI PINs) is processed directly by Razorpay using end-to-end encryption compliant with PCI-DSS standards. Evaara Flames never sees or stores your payment credentials.
  • Direct Channel Communications: Personal details shared over phone or WhatsApp for order bookings are stored securely and used strictly for shipping and invoice generation.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We share limited necessary data only with trusted service providers essential to operating our business:

  • Shipping Partners: Delhivery (name, phone number, and delivery address required for shipment delivery).
  • Platform Hosting: Shopify (for hosting our website and managing customer accounts).

5. Cookies

Our website uses cookies provided by Shopify to remember your cart items, improve browsing performance, and analyze site traffic. You can choose to disable cookies in your web browser settings if preferred.

6. Your Rights

You have the right to request access to, correction of, or deletion of your personal data stored with us. To make a request, please contact us using the details below.

7. Contact Us

If you have questions or concerns about our Privacy Policy, please contact us at:

  • Email: evaaraflames@gmail.com
  • Phone / WhatsApp: +91-8377904449
  • Address: Chandigarh, India