Refund policy
Refund & Exchange Policy
Due to the nature of our handcrafted candle products, we only accept returns or exchanges if your item arrives damaged during transit or if you receive an incorrect item. We do not accept returns or exchanges for change of mind or personal scent preferences.
How to Request a Replacement or Refund:
- Contact us within 7 days of delivery via email, WhatsApp, or phone with your Order Number.
- Attach clear photo or video proof showing the damage or incorrect item alongside the original packaging.
Resolution Process:
- Once verified, we will arrange a replacement at no additional shipping cost to you, or process a full refund.
- Approved refunds are issued to your original payment method or as store credit within 5–7 business days.