Shipping policy

Welcome to Evaara Flames! We take great care in packaging every order to ensure your candles and candle-making supplies arrive safely at your doorstep. Please read our shipping terms and delivery guidelines below.

1. Order Dispatch & Processing Times

Since our candles are carefully handcrafted, processing times vary depending on the product type:

  • Candle-Making Raw Materials & Supplies: Dispatched within 0 to 2 business days.
  • Handcrafted Candles & Home Scents: Dispatched within 2 to 3 business days.

Note: Orders are processed Monday through Saturday, excluding national holidays. Once your package is handed over to our shipping partner, you will receive a tracking link via email/SMS.

2. Shipping Charges & Rates

We ship all orders across India through our delivery partner, Delhivery.

  • Shipping charges are calculated dynamically at checkout based on the weight, volume, and destination zone of your order.
  • Standard Starting Rate: Starts at approximately ₹75 for orders up to 1 kg (local/regional zones) and adjusts accordingly for heavier packages or distant locations.
  • You can view the exact shipping cost applied to your cart during the checkout process before making a payment.

3. Estimated Delivery Timelines

Delivery times begin from the date of dispatch (not the date the order is placed). Being based in Chandigarh, India, our estimated delivery timelines are:

Region Estimated Delivery Time
North India (Punjab, Haryana, Delhi NCR, Himachal Pradesh, J&K, Rajasthan, UP, Uttarakhand) 3 to 5 business days post-dispatch
Rest of India (South, West, East, Central & North-East regions) 5 to 7 business days post-dispatch

Please note that delivery times are estimates provided by logistics partners and may occasionally experience minor delays due to weather conditions, transport disruptions, or remote location pin codes.

4. Order Tracking

Once your order has been dispatched from our facility:

  1. You will receive an automated notification containing your Delhivery Tracking AWB Number.
  2. You can track your shipment live directly on the Delhivery Tracking Portal using your tracking ID or phone number.

5. Delivery Issues & Contact Support

If your tracking status shows as delivered but you haven't received package, or if you experience unusual delays, please reach out to us:

  • Email: evaaraflames@gmail.com
  • Phone / WhatsApp: +91-8377904449
  • Support Hours: Monday – Saturday | 10:00 AM – 7:00 PM IST